Shipping policy

Shipping Policy

Thank you for shopping with us. Below is our shipping policy to ensure transparency and a smooth experience for both you and our team.

Shipping Timeframe

  • All orders are processed and shipped within 2–3 business days.

  • Estimated delivery time is 7 to 21 business days, depending on the destination country, carrier availability, and customs procedures.

  • Delivery times may vary during holidays, sale events, or due to unforeseen circumstances.

We are committed to getting your order to you as quickly as possible, and we work closely with our logistics partners to minimize delays.

International Shipping & Customs

  • We ship internationally to most countries.

  • Please note: You are responsible for any customs duties, taxes, or import fees that may apply in your country. These are not included in our prices.

  • Customs clearance procedures may cause delays beyond our original delivery estimates, for which we are not liable.

Responsibility Disclaimer

We are not responsible for:

  • Shipping delays caused by the carrier, customs, weather conditions, or other circumstances beyond our control.

  • Packages held in customs, refused due to import regulations, or returned due to unpaid duties or incorrect address.

  • Loss or damage to packages during transit. If you believe your order was lost or damaged, please contact the shipping carrier directly.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not liable for failed deliveries due to incorrect or incomplete address information provided at checkout.

Tracking & Confirmation

  • Once your order ships, you will receive an email with a tracking number.

  • Tracking updates may take 1–5 business days to appear, depending on the shipping carrier.

Questions or Issues

If you have any questions about your order or delivery status, contact our customer support team at info@vogavoe.com.

Agreement to Terms

By placing an order on our website, you agree to this Shipping Policy and acknowledge that international shipping may involve delays and customs clearance processes outside our control.